D e l I v e r y
SARA VALENTE’s bags are entirely handmade and realised upon customer request. For orders inferior to 4 units the production may take between 10 to 20 days, orders above 4 items may require above 20 days.
A confirmation email will be sent to your account once the product realisation is completed.
Orders are not delivered/processed on weekends or holidays. Please note that customs fees and any taxes associated with the purchase are responsibility of the customer.
With the exception of Italy, all the shipments are by air.
Any customs fees are charged to the customer.
In the rare event of receiving a damaged order or if your parcel gets lost, please do get in touch with us as soon as possible at info@saravalente.com.
Once the parcel has been delivered to the address provided we shall not be held liable.
N a t i o n a l
We offer free delivery across Italy excluding the islands.
Islands - Sicily, Sardinia: €.10,00
I n t e r n a t I o n a l
International delivery costs will be charged to the Customer according to the following:
D e l I v e r y T i m e
-2|3 working days in Europe
-3|7 working days for extra-EU countries
R e t u r n s A n d R e p l a c e m e n t s
Your satisfaction is our priority.
SARA VALENTE’s bags are entirely handmade with love and care, and very small imperfections in the finished product should be considered a sign of authenticity. However, if you believe you've received a faulty item or an item that is not reaching your expectations please send us an email to info@saravalente.com containing:
-name and surname,
-order number,
-the desired type of compensation, to be chosen between: product replacement or refund,
and we'll do our best to work things out with you.
The right of withdrawal cannot be applied to requests that do not specify the above mentioned details, unless the Customer sends a new, correct request. Upon receiving the request, an e-mail containing the return number will be sent to the Customer. All the delivery costs for the return of the products are at the expense of the Customer. Products must be returned within the time limit applicable to the right of withdrawal to the following address: Sara Valente – Piazza Diacono 10 – 00179 Roma (RM)- Italy.
All the risks linked to the shipment of the return are on the Customer. In order to be replaced or refunded, the returned products must have the tag, the label, the protective bag and the box as sold. Exchange items are subject to availability. Refunds will be made with the same payment method (credit card or PayPal) and in the same currency used for the purchase. The time of reimbursement may vary, depending on the payment circuit used for the purchase. Any potential variation between the amount paid and the amount refunded due to the fluctuation of exchange rates will not be reimbursed.
Our products are made using delicate leathers and fabrics, therefore, their surfaces are subject to variations and scratching, both of which are not be considered as imperfections.
Any manufacturing defect will be considered on a single basis only with a valid proof of purchase. If the manufacturing defect gets confirmed, it will take us 5 to 10 days on average to fix the product and ship it back to the Customer.
We kindly ask our Customers to strictly follow our return/replacement policy.
G e n e r a l T e r m s O f S a l e
These General Terms of Sale govern the offer and the sale of all the products on www.saravalente.com and on its related online store. The products on www.saravalente.com are directly sold by Sara Valente, registered office in Via S. Agatone Papa, 50 - 00165 Roma (RM) – Italy, Italian Tax Code VLNSRA84S53H501E and VAT Registration Number 12306971008 (hereafter the Vendor).
For any further information, please do email us at info@saravalente.com or call us on +39 3477644489.
O r d e r s
To place an order, add one or more items to the cart and proceed to the check-out.
Please note that, after the order has been completed, it is not possible to change its details nor the delivery address.
Please ensure that your order and your personal details are both correct before ending the purchase process.
Should you need assistance with your order, please do email us at info@saravalente.com.
C a r t
All the products on this website are sold following the order of arrival of the purchase requests.
The item you select is not reserved when it is added to your cart.
Every item is reserved for 5 minutes only when the check-out process has started in order to give you the time to complete the purchase process.
O u t O f S t o c k
If the item you are interested in is out of stock you can get in touch with us at info@saravalente.com.
P a y m e n t
All the payments on www.saravalente.com are secure.
We currently accept PayPal. We do not accept orders placed via telephone.
PayPal is the most trusted and well known payment method used worldwide. Getting a Paypal account is free and easy.
All prices on our site are listed in Euros, and charged in Euros. The exact exchange rate that you will pay is determined by the bank that has issued your credit card, but in general it will match very closely with the going exchange rates.
Financial information (such as credit/debit card number or its expiry date) will be transferred – via a cryptographic protocol – to the bank selected by the Vendor that supplies remote electronic payment services. Third parties will have no access of any kind to this data.
Moreover, such information will never be used by our Company if not to complete the procedures related to the purchase process of our products, to allow any refund in case the products are returned by Customers wishing to withdraw from the contract and every single time we deem necessary to alert the police about potential frauds.
The price of the purchase and the shipping costs – as stated in the order form – will be debited on the customer’s bank account at the end of the purchase process.
If the available funds are sufficient for the purchase and the bank details are correct, the transaction will be processed immediately.
P r o d u c t C a r e
All the products by SARA VALENTE are unique pieces.
Their exclusivity is the combination of the quality of the materials we use and the manufacturing processes, entirely done in Italy, in Rome, by Sara Valente and the Master Artisans who work with us.
Your satisfaction is of the utmost importance to us therefore, in the unlikely event of manufacturing defects, we will bear the assistance costs after our thorough verification confirms the actual defects.
On www.saravalente.com we sell only SARA VALENTE registered trademark products, whose characteristics are specified in each product sheet.
All our products come with an identification tag stating.
Removing the tag automatically cancels you right of withdrawal.
C u s t o m i z a t i o n
Should you wish to make your purchase on www.saravalente.com even more exclusive by personalizing the details, materials and/or the colour of your chosen item, you can do so by sending an email to info@saravalente.com.
Costs and delivery time will vary according to your requests. We will notify you in advance of any additional costs related to your request before processing your order.
The Customer’s right of withdrawal is not applicable to customized products.
C o n t a c t
Should you need any assistance, more information about our brand or our products or if you are a shop owner and would like to sell SARA VALENTE products, please email us at info@saravalente.com.
For further Thank you for showing interest in SARA VALENTE.
D i s c l a i m e r
- All the information on www.saravalente.com are published by the Vendor in order to provide the Customer with a service. The Vendor, however, declines any responsibility about any possible technical inaccuracy or typing mistake which – after being highlighted – is immediately corrected.
-The Vendor has the right the correct and change this website without notice any time deemed necessary.
-The Vendor cannot guarantee that the information published on this website are compliant with the regulations in place in the country of residence of the Customer, if this is not Italy.
-The Vendor declines any responsibility for any possible problems, damages or risks that the Customer may find while browsing this website.
-The Vendor guarantees that this website is secure according to Internet international standards and therefore, if correctly used, it is protected from the risk of Internet viruses.
-The Vendor declines any responsibility for any possible malfunctioning of this website related to disabled cookies in the Customer’s browser.
Images
-The Vendor does not take any responsibility for any slight variation in the colours of the products sold on this website due to any particular configuration of the computer or portable device used by the Customer or to any possible malfunctioning of these devices.
-All the images on www.saravalente.com are exclusive property of the Vendor.
-Any use of the images present on www.saravalente.com – if not expressly authorized by the Vendor – will be legally prosecuted.
Link: Privacy Policy
SARA VALENTE is committed to protecting your privacy. All the personal information you provide during registration is used to process your orders or to contact you regarding a particular transaction. All the information is treated seriously and with full respect to your privacy.
SARA VALENTE guarantees the information you enter will not be disclosed to any outside organization or third party. We may use your contact information to contact you about new products, features or special promotions. If you do not wish to receive such communications, please drop an email to info@saravalente.com and we'll remove you from our mailing list.
S e c u r i t y
Personal information provided on the website and online credit card transactions are transmitted through a secure server. We are committed to handling your personal information with high standards of information security. We take appropriate physical, electronic, and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access.
P r I v a c y P o l I c y
To help us achieve our goal of providing the highest quality products and services, we use information from our interactions with you and other customers, as well as from other parties. Because we respect your privacy, we have implemented procedures to ensure that your personal information is handled in a safe, secure, and responsible manner.
We have posted this privacy policy in order to explain our information collection practices and the choices you have about the way information is collected and used.
As we continue to develop our website and take advantage of advances in technology to improve the services we offer, this privacy policy likely will change. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy.
T h e I n f o r m a t i o n s W e C o l l e c t
Generally, you may browse the website without providing any personally identifiable information. However, we may collect the following personally identifiable information: your name, address, telephone number, mobile telephone number, birth date and e-mail address. If you use a credit or debit card or pay by check, we will also include your account number.
If you use one of our services, or participate in one of our surveys, promotions, or sweepstakes, we may ask for additional information, such as your age, interests, or product preferences.
From your purchases and other interactions with us, we obtain information concerning the specific products or services you purchase or use.
H o w W e U s e T h e I n f o r m a t i o n W e C o l l e c t
We use the information we collect for various purposes, including:
to complete your purchase transactions;
to provide the services you request;
to send you our catalogs and other offerings by e-mail
to identify your product and service preferences, so we can notify you of new or additional products, services, and promotions that might be of interest to you;
to notify you of product recalls or provide other information concerning products you have purchased;
to improve our merchandise selections, customer service, and overall shopping experience
A c c e p t a n c e
By using this website you accept the policies set forth in this Privacy Policy.
We'll be happy to provide additional information or answer any questions.
Please:
Call:+393477644489
Write us an e-mail at info@saravalente.com
